IT Support and Procurement Capabilities Statement

Practical IT support, engineering technology assistance, security governance, modernization, and authorized procurement for infrastructure-focused teams.

Capabilities Statement

Modern IT support for infrastructure teams that cannot afford downtime.

CivicSpan IT Group bridges engineering technology, cybersecurity, modernization, documentation, procurement, and digital operations so teams can move faster with cleaner systems and clearer workflows.

B2B Procurement Path

Need bulk business hardware, licensing, or deployment support for a public-sector bid? Start with CivicSpan's quote-ready collection so quantities, warranty, deployment, and support needs can be scoped before pricing.

Open the Bulk Hardware & Licensing Collection →

Discuss Your Needs Download Capabilities Statement Explore Capabilities

About CivicSpan

Meet the Founder

CivicSpan IT Group was founded by Keisha Ruffner, an IT professional with extensive experience supporting enterprise technology environments for transportation and engineering organizations.

Throughout her career, Keisha has specialized in technologies that keep engineering teams productive, including Bentley ProjectWise, Microsoft 365, SharePoint, PowerShell automation, software deployment, endpoint management, and technical documentation. She has worked directly with engineers, designers, CAD professionals, and technical staff to resolve complex issues, improve workflows, and support business-critical applications.

Recognizing that many organizations need responsive, knowledgeable IT support without the overhead of large consulting firms, she founded CivicSpan to deliver practical technology solutions backed by clear communication, documentation, and a commitment to long-term client success.

Today, CivicSpan partners with government agencies, engineering firms, municipalities, utilities, and businesses to provide technology consulting, cloud solutions, engineering technology support, secure modernization, authorized procurement, and digital modernization services.

Areas of Expertise

✓Bentley ProjectWise Administration & Support
✓Microsoft 365 Administration
✓SharePoint, Teams, and OneDrive Governance
✓Azure, Hybrid Cloud, and Windows 11 Readiness
✓Security Hardening, Identity, and Zero-Trust Planning
✓Network Segmentation, SD-WAN, and Infrastructure Design
✓Software Deployment & Endpoint Management
✓CMDB, Runbooks, Audit Trails, and Business Continuity
✓Authorized Hardware Procurement and Deployment

Why CivicSpan?

CivicSpan combines enterprise-level technical experience with the responsiveness of a small business. Every engagement is guided by practical problem-solving, clear communication, and solutions designed to support your organization's long-term success.

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CAGE Code20NK8

SWaM ID845315

SBA CertsWOSB & EDWOSB

eVA Vendor CodeSUP356399

PA SupplierSupplier ID: 0000570359 SAP #: 570359

PA Turnpike VendorVendor Code: 10662

What We Do

Technical support with an operator's mindset.

CivicSpan IT Group supports transportation, engineering, infrastructure, government-adjacent, nonprofit, and small business teams with practical technology services. Our work connects day-to-day support, Bentley ecosystem familiarity, cybersecurity, network architecture, modernization, authorized procurement, access management, process documentation, onboarding, and digital systems improvement.

Core Capabilities

Built for technical environments.

Engineering Technology Operations

ProjectWise, Bentley, CAD, GIS, permissions, onboarding, and production workflow support for teams that cannot afford tool downtime.

Cybersecurity & Identity Controls

Security hardening, access review, zero-trust planning, and data-loss prevention around engineering files and collaboration spaces.

Network & Infrastructure Architecture

Segmented networks, SD-WAN planning, reliable connectivity, and infrastructure designs that protect production data streams.

Cloud & Systems Modernization

Microsoft 365, Azure, hybrid cloud, Windows 11 readiness, server migration, and workspace modernization for complex environments.

Governance, Documentation & Continuity

SOPs, runbooks, CMDB planning, audit trails, backup readiness, and business-continuity documentation that survives turnover.

Authorized Procurement & Deployment

Dell, Epson, Cisco, and TD SYNNEX sourcing with deployment, asset records, and support kept under one accountable vendor of record.

Advanced Capabilities

Enterprise security and governance for engineering environments.

These capabilities extend the core support model into the higher-risk work that infrastructure firms face: protecting proprietary design files, modernizing aging systems, segmenting heavy data workflows, and proving operational accountability.

Engineering IP Protection & Zero-Trust CAD Environments

Heavy-Duty Cybersecurity

Protection for the core assets of infrastructure firms: multi-agency collaboration spaces, zero-trust identity controls around engineering repositories, and strict data-loss prevention for proprietary CAD models and BIM data.

High-Availability Edge Operations for Heavy Database Streams

Defensive Network Architecture

Encrypted SD-WAN routing pipelines and segmented networks that isolate production ProjectWise and SQL traffic while supporting fast synchronization for remote and on-site engineering teams.

Cloud Migration Pipelines for Complex Engineering Apps

Enterprise-Scale Modernization

Secure migration of legacy database servers and heavy applications into unified hybrid cloud environments, with Windows 11 readiness and workspace path configuration handled as part of the transition.

Information Governance, CMDB Auditing & Business Continuity

Strategic Risk Management

Configuration management, data-audit trails, access-history verification, and resilient backup planning for firms carrying records, continuity, and public works liability.

Authorized Procurement

Multi-vendor procurement, one accountable point of contact.

CivicSpan is an authorized partner across the vendors engineering and government-adjacent teams already rely on. Procurement, deployment, asset records, and support stay together instead of being scattered across resellers.

View vendor partnerships and procurement authorization →

🖥️

Dell Technologies Partner

Endpoint procurement, deployment, and lifecycle management for laptops, workstations, and infrastructure hardware sized for engineering workflows.

🖨️

Epson Authorized Partner

Print, scan, and imaging hardware procurement and support, including production-grade equipment for engineering and design environments.

🌐

Cisco Partner

Networking and infrastructure hardware for secure office deployments, segmented networks, and reliable connectivity across demanding environments.

📦

TD SYNNEX Authorized Reseller

Broad-line distribution access across thousands of manufacturers so clients can source more technology through one accountable vendor of record.

Authorized OEM Partners

Cisco

Epson

Differentiators

Small-business responsiveness. Enterprise-environment awareness.

Experience supporting transportation and infrastructure technology environments
Familiarity with Bentley and ProjectWise ecosystems
Ability to connect technical support, systems assistance, and documentation
Focused support for infrastructure and engineering organizations
SBA Certified WOSB & EDWOSB with personalized, responsive support
Authorized procurement access through Dell, Epson, Cisco, and TD SYNNEX

Target Clients

Where we fit best.

TransportationInfrastructureEngineering FirmsGovernment AgenciesTechnology VendorsSmall Businesses

High-touch supportFor teams that need clear answers, clean handoffs, and dependable follow-through.

Technical environmentsFor organizations using specialized software, shared systems, and structured workflows.

Practical modernizationFor groups ready to improve documentation, access, cloud organization, or digital operations.

NAICS Codes

CivicSpan aligns its IT operations, engineering technology, modernization, and training services with the following federal service categories.

541512Computer systems design services

541511Custom computer programming services

541519Other computer related services

518210Data processing, hosting, and related services

611420Computer training

Ready When You Are

Need a technical partner who understands infrastructure workflows?

Let's talk through your systems, support needs, and the fastest path to cleaner operations.

Contact CivicSpan