Common signs
The support model is no longer enough when CAD users lose time, ProjectWise problems repeat, workstations are inconsistent, and documentation is missing.
- •ProjectWise issues repeat across users
- •Workstations are underpowered or inconsistent
- •File access problems delay project work
- •New hires take too long to set up
- •Support fixes are not documented
What to do next
Start with an environment review that separates workstation, network, application, and workflow issues.